AHCC provides some of the most reliable help desk services staffed with bilingual and multilingual agents. The help desk is staffed with highly trained professionals with thorough knowledge of our products and is experienced problem solvers. We offer Tier 1 – 4 help desk support services for our solutions for incident reporting and troubleshooting with phone tracking systems that provide real time call statistics. Our services include 800 call in numbers, email, and online support that can be available 24 hours a day, 7 days a week. The help desk is located at our headquarters in a secured environment with full Computer and Telephone Integration for agent status monitoring.
We work with each and every one of our clients to tailor a Service Level Agreement that is cost effective and best fits the needs of their business.
ILS Going Cloud, Going Green
Traditional business applications and platforms can be too costly from some. That is why AHCC now offers AHCC’s Integrated Logistics System (ILS) in a platform as a service. This model provides a virtual server hosted at our headquarters and allows a company to pay a monthly service fee for our web based ILS. Services are provided on a private cloud that supplies hosted services to assigned users on your proprietary network. The system can be securely accessed anywhere with security certificate encryption. It is the green way to go!